Tuesday, 31 January 2017

Nuage Lets You Define a Custom Address for Your Gmail Account

The internet has been growing exponentially since its inception and one of the most painful aspects that have led to is finding an appropriate and easy to remember email address. Thankfully, there are a few companies which are paying attention. One of such startups is Nuage, and its latest tool lets anyone easily define a custom address for their email (gmail, in fact) account.

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Nuage Mail is a free (for the first year) service through which you can configure a new custom email address and the website will then redirect all your incoming emails to the original account you own. The rest remains identical, though, and as far as privacy is concerned, the company says it won’t peek at your personal emails. The setup is quite straightforward. On Nuage’s website, enter the new address of a unique domain, connect the Gmail account, and you’re done. While at the time of writing this story, Nuage is in beta and its access is limited, so there will be a waiting period. That’s about it.

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Nuage’s developers mention that once you enter a domain, they register it for free, create the necessary links for redirecting the messages, and host the data on a dedicated SMTP server. In case you already have a website, Nuage will manage the MX server, and connect the account with that. Nuage will be entirely free of cost for the first year, however, depending on the domain, you’ll have to pay an annual or monthly fee after that starting from $2 per month per email. You can read further about their pricing and business package plans here.

Nuage is definitely something I was personally looking for as I’m stuck with a complicated email address. Gsuite (previously Google Apps) is an option, but that costs $5 per month excluding domain registration. That makes Nuage cheaper (and more importantly, simpler) even after the free first year. So if you are struggling as well with an awkward username, register for a domain by heading over to this page, and follow the process.

  

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Microsoft is Allegedly Working on Windows 10 Cloud to Take on Chrome OS

Within a span of few years, the Chrome OS from Google has gone on to become the second most popular operating system in the PC market. Yes, it is more popular than the Mac OS! That said, these are statistical figures and doesn’t signify how good or bad the OS is. As per a new report, Microsoft is eyeing to take on the Chromebooks with its latest Windows 10 Cloud OS.

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For starters, the Windows 10 Cloud may be referred to as a reincarnated Windows RT. Many won’t be remembering Windows RT though; as the shrunken down version of the OS never gained its deserved success. With that said, the latest report coming from ZDNet reveals that the Redmond giant is on its way to make a comeback again with their latest OS. While the Cloud name may make you believe that it has something to do with cloud computing, the only difference between the full blown Windows 10 and Windows 10 Cloud is said to be in the app compatibility.

Unlike the standard version of Windows 10, the Cloud version would only accept apps that can be downloaded from the Windows Store. So piracy lovers, better watch out. The upcoming Windows 10 Cloud isn’t meant for you, as it won’t support anything download from the web. The report comes soon after @h0x0d (Walking Cat) noticed the Windows Cloud listed alongside other Windows 10 editions inside the recent developer build 15003. The listing also mentions a version called Windows CloudN which is essentially comes with a pre-installed Media Player.

If at all the report turns out to be true, then Google surely needs to buckle up. Considering the popularity of Windows 10, it won’t take long for OEMs to adopt Windows 10 Cloud in the budget segment. And well, that’s where Chrome OS has been thriving since the past few quarters. It is expected that the Windows 10 Cloud would not be available for retail sale. Rather Microsoft is expected to make it available only to PC OEMs at a substantially reduced rate. That said, Satya Nadella led team would have their task cutout in its attempt to take on the Chromebooks from Google.

  

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New Apple MacBook Pro banned from bar exams in multiple states thanks to Touch Bar

MacBook Pro Touch Bar

Apple's new Touch Bar is causing problems for MacBook Pro users who intended to use their new hardware to sit for bar exams. Multiple states have banned the new systems or restricted their use due to concerns about cheating.

The post New Apple MacBook Pro banned from bar exams in multiple states thanks to Touch Bar appeared first on ExtremeTech.



Asteroid discovered hours before it passes between Earth and moon

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A near miss by a small asteroid, but we only spotted it a few hours ahead of time.

The post Asteroid discovered hours before it passes between Earth and moon appeared first on ExtremeTech.



LG’s Apple-approved 5K monitor goes bananas if placed near a router

LG-Monitor-Feature

The LG 5K UltraFine monitor that Apple recommends as a replacement for its now-discontinued Thunderbolt display has a significant problem -- it goes bonkers if you put it too close to a wireless router. If it's too close, it can freeze a machine completely.

The post LG’s Apple-approved 5K monitor goes bananas if placed near a router appeared first on ExtremeTech.



Lidar used to map ancient Mayan superhighway system

roads

The Mayan city of El Mirador might have been more advanced than we thought.

The post Lidar used to map ancient Mayan superhighway system appeared first on ExtremeTech.



Explosions used to make large quantities of graphene

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All you need is hydrocarbon gas, oxygen, and a spark plug.

The post Explosions used to make large quantities of graphene appeared first on ExtremeTech.



Android Nougat 7.1.2 Beta Released for Select Devices; Nexus 6 and Nexus 9 Miss Out

Google has launched yet another incremental update in the form of Android Nougat 7.1.2. The company has so far been true to its words of providing small incremental updates mainly consisting of bug fixes and tweaks to its Android OS. Soon after debuting Android Nougat 7.0, Google introduced an exclusive Nougat 7.1 edition along with the Pixel and Pixel XL smartphone. Thereafter came Android 7.1.1.

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With that said, the latest Nougat build isn’t a stable one. Rather, it’s still in beta and users can sign up to download the same using the Android beta program. Alternatively, you can download factory beta images from here. It is, however, worth noting that only a handful of devices support the Android Nougat 7.1.2 as of now. These include the latest Google Pixel and Pixel XL, Pixel C, Nexus 5X and Nexus Player. Incidentally, the last year’s flagship smartphone from Google, the Nexus 6P misses out on the list. That said, if you are Nexus 6P user you needn’t worry as Google has officially stated that the update will be released for the device soon.

Things however are quite gloomy for those who own a Nexus device that’s older than two years. Apparently, Google has decided to stop the update stream for its Nexus 6 and Nexus 9. That said, Google has promised that these two devices will still keep receiving the security patches.

Now coming to the update, Google claims that the Android Nougat 7.1.2 comes with a number of bug fixes and optimizations, along with a small number of enhancements for carriers and users. While there’s no real changelog of sorts, but it’s quite obvious that there’s won’t be a huge amount of changes in the OS. That aside, just like any beta software update the Android Nougat 7.1.2 too comes with its own range of issues. Among them the most notable ones include occasional UI hangs, Pixel launcher crashes using physical keyboard and WiFi stability issues.

  

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Microsoft wants to bring HoloLens to the consumer market once the technology matures

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If you've hoped Microsoft would release a consumer version of HoloLens, the company does plan to do so -- but it doesn't have a firm timeline nailed down just yet.

The post Microsoft wants to bring HoloLens to the consumer market once the technology matures appeared first on ExtremeTech.



ET deals: Lifetime subscription to VPNSecure for 91% off

VPNSecure

Governments, ISPs, and malicious individuals have no qualms about watching your every move online, and a good way to thwart them is by encrypting your traffic with a VPN. And since you can get a lifetime subscription to VPNSecure for under 40 bucks, now's the time to act.

The post ET deals: Lifetime subscription to VPNSecure for 91% off appeared first on ExtremeTech.



No need to wait for Tesla: the Chevrolet Bolt is excellent (and already shipping)

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Quick, roomy (even in back), Chevy hit a home run with this 238-mile EV-only compact. It matches the Tesla Model 3 on tech, specs, and price.

The post No need to wait for Tesla: the Chevrolet Bolt is excellent (and already shipping) appeared first on ExtremeTech.



The 10 best PS4 Pro game updates

ET PS4 Pro

Some of this generation's best titles are looking better than ever, here are 10 games that really benefit from this $400 half-step.

The post The 10 best PS4 Pro game updates appeared first on ExtremeTech.



“Ultimate Moto Z Mod” Promises Wireless Charging and IR Blaster in a Thin Shell

Motorola ushered in the era of Mods with the Moto Z and ever since then we have been witnessing a generous bunch of Moto Mods that bring across an additional layer of utility. Starting from the Hasselblad to the Projector, the mods have been pretty effective in offering the additional features. Called the “Ultimate Moto Z Mod” the new shell style tries to invent on the utilitarian front and offers Wireless charging and IR Blaster. The Moto Mod is only slightly thicker than the usual style shells despite baking the Wireless charger module and the IR blaster.

Moto_Mod

Motorola has always been on the forefront when it comes to customization, it, in fact, started offering Moto Maker options starting from the first generation Moto X. The Motorola Shells add a completely new look to the smartphone without compromising much on the bulk. However, most of the Moto Style shells have mostly been instruments of cosmetic enhancement and do not offer any new features. Alsit’sits worth noting that the maker of this Mod has been a participant in Motorola’s “Transform the Smartphone Challenge.” For this Motorola teamed up with Indiegogo allowing developers to try their hands and build Moto Mods.

Also Read: Hasselblad True Zoom Review: Lord of the Mods!

The maker of this mod claims that the prototype is almost ready and has also started a campaign on Indiegogo. The prototype offers both wireless and IR blaster feature and increases the thickness by 3mm, which is commendable and perhaps lesser than Moto’s Mod themselves. Motorola has made the Qi wireless charging available through the Moto Mods, however its expensive and kind of meddles with the outlook of the phone, including the thickness. IR blaster can be used to control. estimated shipment date is pegged at November 2017.

As of now the prototype needs to be plugged in but once the final version is ready it would use the Z’s pins to connect and the final product will also bake in the IR blaster. The Moto Mod has been sensibly priced (pledge amount) at $35 while a major lot of other mods cost well over $50. What’s interesting though is how Lenovo-Motorola is attempting to create an entire subset of Mods/accessories, in the future it’s quite possible that we may have a hardware store like app store in order to enhance your smartphone’s utility.

  

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Solar Home System Off-grid Power Solution by Azuri Tech

The Federal Government of Nigeria in partnership with Azuri Technologies today officially unveiled a PayGo Solar Home System aimed at providing affordable power to rural households without access of electricity from the grid. Off-the-grid communities in Nigeria currently rely on candles and kerosene lanterns for lighting. The Solar Home System will replace those with energy efficient lamps

The post Solar Home System Off-grid Power Solution by Azuri Tech appeared first on Nigeria Technology Guide.



Microsoft may be prepping a new, locked-down version of Windows, with Windows RT-like restrictions

windows 10

Windows Cloud is less about a cloud-based operating system, and more about Microsoft challenging Google in the education and enterprise markets, where the locked-down nature of Chromebooks makes them preferable.

The post Microsoft may be prepping a new, locked-down version of Windows, with Windows RT-like restrictions appeared first on ExtremeTech.



Chip and Charge: The Qualcomm-Apple Fracas

Qualcomm is one of the best-known names in the mobile phone industry. The company’s Snapdragon line of chipsets has now become the equivalent of “Intel Inside” for smartphones. Considering the fact that SoC (System on Chip) plays a very important role in smartphones, Qualcomm’s influence amongst component makers far outweighs everyone else’s. The Snapdragon 810 might have been a disaster but the company has made up for it in the form of Snapdragon 820 and is soon scheduled to launch the Snapdragon 835. So it all seems Jolly Good for Qualcomm, right?

Er…not quite.

apple-qualcomm

For, while 2016 might have been a pretty good year for Qualcomm but 2017 has started on a bad note with the company facing accusations of indulging in anti-competitive activities from FTC, KFTC and Apple. Sounds complex? Let me try and provide a clearer picture of what’s happening with Qualcomm and why.

More than just chips: Qualcomm’s business model

Let’s begin with a brief overview of Qualcomm’s business model. Most people know Qualcomm as a “chipmaker” in very informal terms. That is right to some extent, but Qualcomm’s business is a little more sophisticated than that and can be classified into three categories.

  1. The first category of Qualcomm’s business model is patent licensing and this forms the vast majority of Qualcomm’s profits.
  2. The second category includes Qualcomm supplying modems to various smartphone manufacturers such as Apple. Even though Apple designs its A series of chipsets in-house, it relies on Qualcomm and very recently Intel for modems.
  3. The last category includes Qualcomm selling integrated SoCs and modems to smartphone manufacturers and this where the Snapdragon line comes in. Almost all Android smartphone manufacturers use Qualcomm’s Snapdragon line of chipsets in some capacity at least.

Qualcomm has a sort of 25-75 business model. Even though patent licensing makes up just 25 percent or so of Qualcomm’s revenues, they make roughly 75 percent of their profits from patent licensing. Similarly, even though modems and processors make up close to 75 percent of Qualcomm’s revenues, they contribute just 25 percent of Qualcomm’s profits. It is important to note that the 25-75 split is a rough estimate I am giving since the figures keep changing every quarter but remain in the same ballpark.

Patents, Standards and being FRAND-ly

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Now that I have given a rough idea of Qualcomm’s business model we can proceed to the dispute with Apple, FTC and KFTC. First off, what are SEPs and how are they formed?

SEPs stand for Standard Essential Patents. In order to ensure interoperability between devices and to achieve mass scale so as to make technologies as affordable as possible, standards are required. Various forms of standards exist in the space of technology and telecommunications but for the scope of this article, we will limit our discussion to the kind of standards Qualcomm makes.

Qualcomm is involved in the business of creating telecom standards. The reason why your smartphone works in the US just like it works in India is because organizations known as Standard Setting Organisations (SSO) work together to create a set of standards on the basis of which smartphone manufacturers, network equipment manufacturers, etc., work. Network technologies such as GSM/CDMA for 2G, EVDO/WCDMA for 3G and LTE for 4G are all standards.

A new telecom generation arrives roughly once every ten years. 3G came around 2000; 4G around 2010 and now 5G is expected to come by the end of 2017. During the ten-year gap between every new telecom generation, various companies work with standard-setting organizations to create standards that will meet the criteria set out for various generations. For example, GSM and CDMA are telecom standards that meet the criteria needed to be classified as 2G; similarly, LTE is a telecom standard that meets the criteria needed for 4G.

Companies such as Ericsson, Huawei, Nokia, Qualcomm, and Samsung, among others, contribute significant resources in creating technologies which they hope Standard Setting Organisations (SS0) will incorporate in their standards. Qualcomm has invested heavily too and holds a number of technologies related to CDMA and LTE. Considering the millions and sometimes billions of Dollars companies pour in to create technologies that get incorporated in telecom standards, they patent those technologies and charge a fee for it.

If your technology is part of a standard, as in the case of Qualcomm where its patents are part of the CDMA telecom standard and LTE telecom standard, then it’s governed by the laws of “Standard Essential Patents” and needs to be licensed under “FRAND” terms. What this means is that Qualcomm is required to license its patents on Fair, Reasonable and non-discriminatory terms to every licensee that’s interested.

For a few percent more – Apple bites!

Qualcomm holds a monopoly in the case of CDMA. Apart from Qualcomm, hardly anyone else can provide a CDMA modem and Qualcomm also holds a number of patents in the LTE standard as well. Being SEPs, Qualcomm is supposed to license them to all interested parties. However, that is what Qualcomm is not doing to support its other businesses. As I said above, Qualcomm also supplies modems and SoCs, so it makes strategic sense for Qualcomm to not license its CDMA and LTE patents to competing SoC modem manufacturers so that Qualcomm alone is the sole supplier of modems and SoCs in the case of CDMA and high-end LTE modems.

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This is why the iPhone 7 despite having an Intel modem onboard, still uses Qualcomm modems for Sprint and Verizon. While other CDMA patent holders such VIA technologies do exist, the depth of their patents simply is not enough and someone building a modem by licensing through VIA technologies will end up having the risk of being sued by Qualcomm.

Qualcomm has a business model where it extracts licensing fees/patents fees by charging a particular percentage of the device’s overall price. This obviously makes Apple one of Qualcomm’s highest paying clients as cellular iPads and iPhones have some of the highest ASPs in their respective industries. For all the advances in telecom, CDMA is still used by Verizon and Sprint in America which happens to be one of Apple’s biggest markets. Qualcomm is not licensing its CDMA and LTE patents to any competing modem maker such as Intel and apart from Qualcomm, the others simply do not hold enough patents in the CDMA sector. So Apple or rather any manufacturer has no choice but to use Qualcomm’s modems and bend to Qualcomm’s terms and conditions. While Apple has to deal with Qualcomm’s onerous terms for its CDMA+LTE modems, Apple’s iPhones are slowing in growth and margins are under pressure.

A part of the dispute here is that according to Apple, Qualcomm charging Apple a percentage of the entire device’s price is unfair as apart from the modem, Qualcomm is not helping in making the iPhone any more innovative. Meanwhile, Qualcomm, in its defense, says that without the Qualcomm modem, the entire device is useless and thereby it makes sense to charge a percentage of the price of the entire device. It must be noted that Qualcomm does not directly charge Apple – it charges Apple’s contract manufacturers such as Foxconn which pass on the cost to Apple in full.

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Apple is in a precarious position here; the iPhone maker has already moved its SoC division in-house and relies on Qualcomm for the modem alone. Qualcomm has a near-monopoly in the modem division as apart from Intel there is no real competitor. If Apple is able to make Qualcomm license its CDMA and LTE patents or reduce its royalty rates, then Apple benefits. Making Qualcomm license its CDMA and LTE patents to competitors would mean that companies like Intel and Samsung (Shannon) also would be able to create CDMA modems and fight for a place in the next A-series processor as the modem provider. Considering Apple’s scale of operations, it is very necessary for the Cupertino giant to maintain competition in its supply chain. On the other hand, a reduction in Qualcomm royalty rates would directly improve Apple’s profits as the royalty rates are a percentage of the overall device cost.

Considering the drop in iPhone’s growth and no new growth avenues available, it becomes clear why Apple has finally decided to train its legal guns on Qualcomm as any gains here would help Apple at least maintain or improve its profits, even if revenue remains stagnant or falls.

A boon for Davids, a bane for Goliaths!

Considering that Qualcomm’s licensing revenue depends on a percentage of the entire device’s cost, Qualcomm has been doing all it can to make itself as indispensable as possible and that has benefited small manufacturers who have little or no R&D budgets. First of all, by virtue of being a SoC manufacturer itself, Qualcomm takes care of one of the most important components of the smartphone. In a PC, the CPU is supplied by Intel, GPU maybe by NVIDIA and the Wi-Fi/LAN component by someone else. Qualcomm integrates all of this into one SoC which contains the CPU, GPU, ISP, DSP, modem and even the radios for Wi-Fi, Bluetooth and NFC.

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Qualcomm has long been providing reference designs which smartphone manufacturers can build on top of. Recently, Qualcomm also introduced Snapdragon Sense ID and has even introduced camera modules that provide a bokeh-like effect like the iPhone 7 Plus. All this work that Qualcomm does helps small-scale local manufacturers a lot as they save a lot of R&D money and get Lego-like pieces which they can simply join together and ship as a smartphone.

While Qualcomm’s work helps small-scale manufacturers a lot, it is of no use to giants like Apple and Samsung. Apple is very unlikely to ever refer to a Qualcomm reference design for its next design. The company has close to 200 people working on the iPhone’s camera, has its own Touch ID and even has its own custom application processor. The only place where Apple needs Qualcomm is the modem.

It is, therefore, becoming easy to see why Apple is annoyed. Qualcomm’s work like Snapdragon Sense ID, reference designs and camera modules help small manufacturers the most and these manufacturers have a very low ASP, of say USD 200. Assuming Qualcomm charges 2 percent as the royalty fee, then the small manufacturer just needs to pay Qualcomm $4 per unit and gets a host of benefits in return. On the other hand, Apple’s ASP is somewhere around $600-$700 and 2 percent of that means USD 12 which ends up being a pretty big amount considering that millions of iPhones are shipped every quarter. Apple does not even benefit from Qualcomm’s extra work and needs to pay USD12 to Qualcomm just because it is using its modem. On the other hand, the small manufacturer benefits from all of Qualcomm’s work and in all probability uses Qualcomm’s Snapdragon SoC.

It is important to note that licensing fees are paid over and above what Qualcomm charges for its modems and Snapdragon line of chipsets. It does not matter if you are buying a Snapdragon 820 or Snapdragon 410 or just the modem, the licensing fee will be levied on the cost of the overall device and needs to be paid separately apart from whatever Qualcomm charges for its chipsets or modems. It is important to note that even though Qualcomm charges a licensing fee separately, the licensing fee is not uniform. Chinese manufacturers are known to pay Qualcomm lesser than their Indian and US counterparts.

Qualcomm’s Licence to Make a Killing

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Currently, Qualcomm is not licensing its CDMA or LTE patents to any of its SoC or modem competitors and makes sure that if someone wants a modem or chipset for a CDMA or advanced LTE phone, then Qualcomm is their only choice. However, Qualcomm’s investors have long been clamoring for Qualcomm to spin off its licensing division and other businesses. As I said earlier, Qualcomm makes close to 75 per cent of its profits by licensing alone and investors feel that if Qualcomm starts licensing its CDMA and LTE standards to not just manufacturers that use its products but also competitors like MediaTek and Intel then the licensing revenues and thereby profits, can increase significantly.

However, if Qualcomm starts licensing its CDMA and LTE standards to competitors then Qualcomm’s modem and SoC business will take a loss. One of the prime reasons why companies like Samsung use Qualcomm SoCs in the North American market is because of CDMA networks and Qualcomm having a monopoly over them. If you want to serve CDMA customers, then a Qualcomm modem is a must and Samsung prefers to use Qualcomm’s SoC in markets/networks where Qualcomm’s modem is the only option, and its own Exynos SoC and Shannon modems in other markets. The only exception was Qualcomm’s disastrous Snapdragon 810 which Samsung did not use anywhere. Otherwise, Samsung has used Snapdragon 820 in quite a few Samsung models.

If Qualcomm starts licensing its CDMA and LTE standards to competitors, then Samsung can very well just use its own Exynos SoC everywhere and Intel can finally start supplying a much bigger part of iPhone modems or maybe even all the iPhone modems. Considering the complaints by FTC, KFTC and Apple and investor pressure, it is very well possible that Qualcomm might delink its licensing and other businesses.

Next up from Apple: iModem?

Of all tech companies, Apple has built a very strong silicon team thanks to its acquisition of PA Semi. But the one space where Apple still has not managed to get a strong foothold is the modem. Modems are very integral to the smartphone experience and something that Apple might want to integrate into the Apple Watch or other devices going forward. However building a good modem is anything but easy. Qualcomm has spent years mastering the art of building high-quality modems and absolutely no one matches its quality.

A test conducted showed how the Intel modem in the iPhone 7 was much worse off than the Qualcomm modem. Qualcomm is known to spend millions or billions of Dollars on R&D in the telecom community to make sure it stay a step ahead and its technologies become a part of the next major standard of the next generation. Apple, by comparison, is known to have upset the same telecom community by removing the control carriers had on users.

Building modems is not easy especially when so much of it depends on maintaining a great relationship with the telecom community and having some of the best RF engineers working under you. But if there’s one company that can pull it off, well, it is Apple. It has the resources, the scale and the incentive to get it done. After all, the A7 was nothing less than a shock to Qualcomm and the chipset community.

Do not be too surprised then if Apple pulls off something similar with modems. An iModem? You read it first here.

  

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Oppo A57 with 16-Megapixel Selfie Camera Launched in India at Rs 14,990

Oppo has been leading the selfie bandwagon in India along with other manufacturers like Vivo. With smartphones like F1s Oppo has carved a niche for itself in the segment for the selfie-centric market. This time around the Chinese maker has announced yet another selfie-centric smartphone called the Oppo A57. Priced at Rs 14,990 the smartphone aims at catering to the underserved market of selfie focussed phone. Oppo had launched the A57 in China last November.

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The Oppo A57 comes equipped with a 5.2-inch FHD display along with 2.5D curved glass display. Powering the device is an octa-core Qualcomm Snapdragon 435 processor coupled with 3GB of RAM. On the storage front, the device offers 32GB of internal memory which can be further expanded up to 256GB via the microSD card slot.

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Camera setup on the Oppo A57 includes a 16-Megapixel selfie/front facing camera that comes with LED flash. The primary camera is made up of the 13-Megapixel sensor along with f/2.2 aperture, PDAF and LED flash. The camera app offers new hand gesture and Bokeh effect for offsetting the subject of the photo with a rather blurry background

Connectivity features include 4G VoLTE, Wi-Fi 802.11 b/g/n, Bluetooth 4.1 and GPS. Oppo A57 runs on Android 6.0.1 Marshmallow flavored with ColorOS 3.0 and is backed by a 2,900mAh battery. The Oppo A57 will be available in the Indian market starting from February 3rd and is expected to retail in Rose Gold and Gold colors.

Oppo A57 Specifications

  • 5.2-inch HD display with 2.5D Curved Glass
  • Octa Core Qualcomm Snapdragon 435 at 1.4GHz, 3GB RAM
  • 32GB Internal Storage, Expandable up to 256GB via microSD slot
  • 13-Megapixel Primary sensor with PDAF, f/2.2, 16-Megapixel front facing camera f/2.0
  • Android Marshmallow with Color OS
  • Front fingerprint sensor
  • 2,900mAh battery
  • 4G VoLTE, Wi-Fi 802.11 b/g/n, Bluetooth 4.1 and GPS
  

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Monday, 30 January 2017

Employees vs Celebs: The Tech Brand Ambassador Debate

It might have recently lost its high-profile global vice-president, but Xiaomi has forged a reputation for being unconventional and unorthodox in the Indian smartphone market. And thanks to its success (we hear the Redmi Note 4 has sold a quarter of a million units in ten minutes even as we write this), ever since the brand arrived in India, there has been a constant debate between those that prefer conventional ways of marketing and the ones that like the Xiaomi-approach.

When it entered India, Xiaomi was perhaps the first brand ever to sell its products only online and through a flash sale model, with absolutely zero advertising at that point in “traditional” media. No matter the odds against this succeeding (and the criticism from many quarters), it did prove that the not-so-mainstream ways can also work – it is now one of the top smartphone brands in the Indian market, well ahead of the likes of Sony, LG and HTC.

Although we have seen various companies adopting similar models since, the debate between the conventional and unconventional sides of product marketing continues. And now it could extend to marketing communications as well. There are companies which are content and satisfied with the old school methods, and there are others that are trying a different approach – or rather there is one, and yes, it is Xiaomi again.

Gionee-Virat-Kohli

This specifically is the tale of the two Chinese brothers (Well, brothers might just not be the right word but Chinese definitely is). Recently, Gionee signed the captain of the Indian cricket team, Virat Kohli as its brand ambassador – a move that comes as no surprise because the company previously had celebrity names like Alia Bhatt endorsing the brand. And in sheer celebrity terms, Virat Kohli is as big as they get. But trust Xiaomi (yes, that’s the other brother) to do something that was pretty much not a part of the marketing communication syllabus.

A few days ago, Xiaomi took the covers off the Redmi Note 4. But one thing that caught our eyes other than the smartphone itself (read our Xiaomi Redmi Note 4 review here) were some of the slides used in the presentation introducing it. These slides were showcasing the phone with models.

Sounds routine? Wait.

Instead of going with the mainstream way and choosing established models, Xiaomi chose to showcase its newly launched smartphone with the people who have worked in building the smartphone. The company used some well-known faces from its staff to model its products.

jai-mani

So now we have two Chinese brand names using two very different communication strategies. Gionee before signing Virat Kohli had Alia Bhat as its brand ambassador while Xiaomi has had none. The two companies that have chosen two very different ways of marketing communications have been in the eyes of the users and the market. The question is: which is the better brand ambassador – the celeb or the employee?

We have seen Gionee’s TVCs, print ads and other mainstream advertising, which sticks to the tried and tested. On the other hand, Xiaomi recently ventured into outdoor advertising (OOH) where it stuck to focusing on the product. The company has still not paid a lot of attention to TVCs or print ads, preferring to focus mainly on new media. Both approaches have worked to an extent. While Xiaomi has managed to get the spotlight without heavily investing in “traditional” marketing, Gionee has been able to create a certain retention in the minds of the audience through its ads.

gionee-alia

Speaking for ourselves, we have always had our doubts with how well celebrity endorsements pay off in the tech world but we cannot deny the fact that they do give the brand a lot of visibility and a familiar face. But do these translate into sales? Celebrities definitely build a connect and bridge the gap which is often there between relatively new companies like Gionee and the consumers, but we do not know how much does it motivates the consumer to buy a particular product. We have seen celebrities like Amitabh Bachchan, Katrina Kaif, Shah Rukh Khan as the brand ambassadors of brands like Zen Mobiles, Sony and Nokia but honestly, we have never seen a person buying a smartphone because of the fact that a certain celebrity is endorsing it.

Xiaomi has mostly taken the road less traveled when it comes to communications and has used some lesser known faces to go with its newly launched smartphone. We do have to say that we actually really liked the idea and it was well executed, too. The company just picked up the faces working behind the scenes and put them on the stage with the product, albeit with a professional photographer and settings. These faces were not as known as the face of Alia Bhatt or Virat Kohli for that matter but these people were not particularly unfamiliar faces, too. The company used the face of Jai Mani, its product manager of India, Manu Jain, India head of the company and various other people, whose faces might not be known to the general public but are comfortably identifiable in the Mi communities or even among geeks and tech bloggers. And that is exactly where the company is placing these images. They have been doing the rounds on various social media platforms and forums which have been one of the most used and highlighted media for Xiaomi to talk about its products – and of course, some of the employees have also switched their social network and chat DPs to those featuring them with the product (hey, they look that good). The company has created a very strong nexus on the social media which works on a combination of word of mouth and unconventional marketing communications and it has worked for the brand.

sudeep-shree

The use of celebrities definitely builds a link between the product and the users, and consumers many-a-times associate the attributes of the celebrities with the product, but celebrities also at times divert attention from the product itself. But then, that is a risk that is as big as using lesser known faces to represent the product – it may actually create a lesser impact on the audience and the consumer might forget the product because of its not-so-strong approach in terms of ambassadors.

Xiaomi claims that its out of the box approach has been able to create loyalists which it calls the Mi fans, who are mainly an online community. On the other hand, brands like Gionee have used traditional methods and are trying to tap the humongous potential that resides in the offline market.

The two brands are definitely taking two completely different routes to get to the same ultimate destination – good old market share. And both are investing effort in the process but how much these efforts are going to turn into sales is still a very important question hovering around these very distinct approaches. While one company has spent possibly a fortune in signing a celebrity and buying slots and spaces, the other one has simply used its own resources to spread the message across.

Which one out of the two ways actually work? Well, they cater to different audiences, which have different needs and perceptions. And we will not know the answer until we see the actual sales figures, but at the end of the day, we think Xiaomi might just have upset some marcomms folk with its relatively low-budget approach. One thing we know for sure: it resulted in some very happy employees. A few decades ago, a company had put the signatures of the people who had made a product inside the product itself. It did not make the product any better but it did result in a tremendous boost in employee morale and added to the company’s aura of being different.

The company was Apple. The product was the Macintosh.
Do you know what they call Xiaomi?
The Apple of China.

Wonder if that had something to do with it all…

  

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